Concierge Care—Without the Fee: Building OSF Complete Care 55+

How do you transform a concierge-style medical practice into a team-based model that truly serves aging patients with chronic conditions?

In this episode of “PEMBA On Demand,” host Dr. Norman A. Chapin interviews Sandy Valino Stock, Managing Medical Director at OSF Complete Care 55 Plus. Sandy shares her journey from running a concierge-style direct primary care practice to leading a team-based, insurance-inclusive model that focuses on adults 55 and older living with chronic conditions. She offers insights on adapting care models to patient needs, implementing innovative programs, and balancing leadership with clinical work. The discussion also explores physician well-being, the value of mentorship, and strategies for building sustainable, patient-centered healthcare systems.

Show Highlights:

• Transitioning from a concierge-style direct primary care model to an insurance-inclusive system

• How to adapt healthcare practices to evolving patient needs and market demands

• Designing a unique care model for patients aged 55+ with chronic conditions at OSF Complete Care 55 Plus

• The impact of team-based care and cross-training staff on patient experience and efficiency

• Leveraging remote patient monitoring (RPM) programs for chronic condition management

• Addressing physician burnout and the role of self-care and mindfulness in practice

• Why mentorship and business acumen are essential for career transitions in medicine

• Growth and expansion plans for OSF Complete Care 55 Plus to serve an aging population

• Integrating telemedicine with personalized care strategies in modern healthcare

• Balancing clinical responsibilities with administrative leadership in physician roles

Links and Resources:

• Dr. Norman A. Chapin on LinkedIn
• PEMBA On Demand Podcast on Apple
• Sandy Valino Stock, DO, MBA on LinkedIn